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  • Hytera DMR Solution for Shanghai Fairmont Peace Hotel

Fairmont Peace Hotel

Proud, legendary and lavish, the Fairmont Peace Hotel, overlooking Shanghai’s Huangpu River, boasts a history that overshadows that of any other hotel in the Far East. As a hotel under Fairmont banner, the Peace Hotel offers guests an extraordinary place that is created by combining unique architecture and structure, expressive decor and artistry, and magnificent features all in one great location.

Challenges

In the course of daily operation, the Peace Hotel realizes that customer calls are often ignored due to busy work at that moment, and afterwards, the employees are inclined to forget them, which resulted in delayed response. For this reason, the Hotel wants radios capable of texting and interconnecting with the existing office platform, ensuring timely, accurate and convenient instruction delivering and real-time preservation and viewing of messages. Service instructions are delivered quietly without causing hustle. The detailed requirements are as follows:

1. Professional digital communications in line with the global trend to improve organizational efficiency.

2. Clear voice communications within the hotel premises, anywhere, anytime.

3. The business requires different voice call types, including All Call, Group Call and Private Call. 

4. In order to improve the room service management efficiency and customer satisfaction of the Hotel, a gateway for wireless communications SMS needs to be developed for its interconnection with the mail system of the Hotel's internal office platform.

Solutions

In the light of the requirements of the Peace Hotel together with its architectural structure and number of users and departments, Hytera designs a DMR conventional solution with two four-channel carriers and up to 200 terminals. The system, which is divided into several groups, supports both Private Call and Group Call, making it convenient for management and dispatching. Besides, it is open to upgrading and expansion. 
To meet the needs of data transmission and interconnection with the existing office platform, Hytera develops a wireless communications SMS and a gateway for its interconnection with the mail system of the office platform. The system dispatcher can edit short messages in both Chinese and English in the mail system and send them to the radios of room attendants, and vice versa.

Features

1. Superior audio quality

With the combined application of narrowband codec and digital error-correction technologies, the DMR solution is capable of ensuring superior voice in noisy environments or at the edge of the coverage area.

2. Reduced ownership costs

Benefiting from the TDMA technology, the system allows twice the channels based on the same spectrum resource. Besides, DMR products are compatible with the analog system, ensuring you a smooth analog-to-digital transition.

3. Versatile functionalities

In addition to conventional communication services, you will have access to rich data services and selectable functions such as Message, GPS Dispatching, High-speed Data Transmission and On-line Notification or Auto Registration.

4. Reliable terminals

All the Hytera DMR portables are strictly compliant with IP57 standards, ensuring outstanding performance even under harsh environments. And the large-size color display and programmable keys make the operation more convenient.

5. Secure communication

With the advanced intrinsic encryption of the digital technology, you can get an enhanced encryption capability, ensuring the confidentiality of every call.

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